Communication media selection for remote work: Towards a theory of media fitness
Author: Kunihiko Higa, Rui Gu
Publisher Link: The Journal of E-working
Publishing date: February 2007, pp. 45-68.
Local copy: Click here
Abstract: A framework towards a theory of media fitness was proposed to help a teleworking
group to select appropriate communication media. The degree of fitness of media for a
communication task was calculated by considering 9 factors from both media and user
aspects. Four environmental limitations were also introduced to decide the fittest
medium. Three cases from Japanese companies were used to test the model and
positively supported the framework.
中文译名：《远隔工作中通讯媒介的选择：媒介适合度理论》
作者：比嘉邦彦，谷锐
中文简介：
本文通过广泛阅读媒介选择相关文献，特别是Media Richness Theory和Social Influence Perspective，从而引入三方面的评价指标，构建了一个面向远隔工作的通讯媒介选择框架（MFF, Media Fitness Framework）。
这三方面的指标包括：1、通讯媒介因素方面，包括：响应时间、安全性、共享性、检索能力、多方通讯支持能力和表现力（含文字、图片、声音和视频动画四子因素）；2、通讯媒介使用者属性方面，包括：通讯媒介使用偏好、使用技巧和通讯组存在时间三种；3、环境因素方面，包括：带宽、媒介可用时间、媒介可用地点和费用四种。
最后，通过对三个日本著名公司内四大类12个不同的通讯任务（通知、协调、合作和协商）中通讯媒介的使用情况的细致分析研究，验证了MFF的有效性。
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